© 2019 True Paper Tales

TERMS AND CONDITIONS

Alterations

Please carefully review all information and design selections, as the production process begins immediately after your order is placed. 

It is highly recommended that you check your proofs where you can see the invitation in real size, as phones and tablets can display colours on PDF and JPEG files very differently than they actually are.

You have two rounds of proof revisions to finalise all elements of your suite, including spelling, content and layout.  Design change requests after the final revision will be charged at $90/hour. 

If you would like to increase the quantity of your order, we will gladly send out a separate invoice. However refunds for lower quantities are not accepted.  Quantity adjustments may impact the delivery date.

Approval

Approval of the design is needed before we start production. By approving your final proofs, you accept responsibility for the information and layout as shown.  

 

If errors are discovered after proof approval and you wish to reprint, you will be charged for services rendered. We do not offer refunds for errors (such as misspelt words or incorrect information) once you have approved the final proof.

If your stationery does not match the approved proof, we will be responsible for reprinting all affected items free of charge.

 

Please note that once production has started there can be no changes made to the final design, or paper + envelope choices.

 

Returns

Due to the custom nature of our stationery products, we cannot accept returns or exchanges of any kind in the event of cancellation or customer dissatisfaction. 

If you choose our hand made paper, you are accepting that each piece and envelope will vary in shape, size, texture, and colour and that this is not a flaw but rather a natural by-product of the hand crafted process.

 

If you feel there has been an error or you have a concern about your order, please get in touch with us at studio@truepapertales.com. We will gladly discuss your concerns and will do our reasonable best to make it right. 

 

We have made all efforts to portray images that depict an accurate representation of the textures and colours of fonts, artwork, paper + envelopes. By approving your final proof, you accept that due to variations in monitor calibration, colours can look differently between devices/monitors, and print differently than they appear on screen. 

 

Refund

A refund of 70 percent of the total price is available up until the production is approved. 

Once a design is approved, no refund is available.  If we are unable to complete your order because of an emergency situation, your payment will be refunded in full.

If your items are damaged before they leave our studio, we will take full responsibility for reprinting your items free of charge. 

We will make every effort to ensure your parcel is packaged securely, however we cannot accept responsibility if your items are damaged in the post. 

 

We will offer to pay for 20 percent of the cost if you choose to have the invitations reprinted. 

 

Social Media + Advertising

True Paper Tales may use photos of your products in its own promotional material as samples of our services and products.  

 

This may include, but is not limited to, facebook, instagram, other social media platforms as well as advertising materials on our website. If you do not wish to have photos of your products posted, please advise accordingly when you place your order to studio@truepapertales.com.

Currency

All prices are in Australian Dollars and include GST. We reserve the right to update pricing at any time without notice, however these changes will be minimal. GST is applicable to all orders.

Copyright

All artwork is copyrighted and is the sole property of truepapertales. No designs can be duplicated, re-used, or derived from in any way.

By placing your order, you are agreeing to all of the above terms and conditions.